They do indeed ask for it by name, but with a sense of false bravado, as if they've discovered a coffee that tastes much better than those other coffees - and why, the fact that it has no caffeine is irrelevant, and the fact that they can't take regular coffee like normal Americans isn't a judgment on their constitution at all. No, Sanka, please, the coffee the customer has to make himself from tepid water. Also, no refills.