I went shopping for a fridge, because the manufacturers of fridges ten years ago were STUPID. And I was also, what’s the word, STUPID for not seeing what the problem would be.
Let us think together on this matter: a fridge is . . .
D All of the above
So, given this, let’s say you’re a fridge designer. What phrase would seem odd coming out of your word-spout?
A "Let’s make sure all the materials hold up well given the localized environmental conditions"
B "How’s about we use plastic for every mission-critical fault point subject to constant use"
The answer, in the case of Electrolux, was B. All the drawers hang on metal runners, which are connected to the walls of the fridge with plastic, and the clips that hang the drawers to the runners are plastic. To take them out for cleaning you have to force them into a position where the clips go through a metal aperture, and you stress them every time you do this.
So, they broke.
So, they all broke.
SO, the runners disconnected from the side of the fridge.
So why did I buy it? Because the idea that this would be a problem did not occur to me at the time, and I was seduced by “theater lighting.” The lights in the fridge came up gradually when you opened the door. Awesome! I’ll take it!
Went to the first store, and explained my preferences: no plastic in the mission-critical parts, okay?
“You’re not going to find that,” the salesman, who seemed bored and troubled, said.
Oh. But . . . but that’s not so; I’ve been researching these for a while, and there are different ones. Say, do you have the fridges with the internal cameras and screen on the door?
No, not here, but they had them at the other store. So I went to the other store. A sign said I should check in a the front desk for best service. There was a lady talking to the front desk person, and she had her phone out, and was scrolling through a list of filters, and they were having a very detailed descriptions about filters. Another customer came in, and stood by the front desk.
A sales associate came over, breezed past me, went to the other woman.
I had made sure I gave off no signals I was connected with filter-talking lady, of course. This irritated me: FINE, I will look at fridges without any assistance.
As you might expect, I went through the showroom angry at all the fridges. There were no fridges with cameras or screens. I left hoping I exuded Justified Huff Spores.
Went to Best Buy. Oh no what are you thinking? You say, but hear me out: the corporate HQ is down the street. This is the flagship store. I was met by a salesman who heard me out and did not guide me to anything, explained the features and benefits of the fridges in which I expressed an interest, and when asked where the compressors came from - are they still buying them all from Brazil? - explained the new compressor used by Samsung, and others, which ramps up gradually instead of going from 0 - 100 at once.
Oh well yes I can definitely see the advantages there
We’re guys! Talkin’ guy stuff! Like compressors!
Later that night I told my wife what I was thinking of getting, and I had steeled myself for eye-rolls: wifi? A screen? Why?
“I can just point my phone at it and toss it whatever art or picture Daughter sends us!”
A friend asked “oh so they don’t make magnets anymore lol”
Hey. You know what? Magnets don’t work on the fridge we have now. So here’s my theory: when someone got the idea of a screen on a fridge, someone posited the magnet question.
“Let’s . . . let’s find a metal that rejects magnets. Put that out there for a few years. Then we pop the screens on ‘em.”
Hey: it’s possible. Hey: it worked.